We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. While using Converus products, Customers and Service Providers may collect personal information from you, which is information about you that can be used to uniquely identify you, such as your name, email address, photograph, voice recording, or video recording, if you consent to provide such information.

​

Converus products may also collect information that does not uniquely identify you if you consent to provide such information. We collect such information in various ways, including if you request information from us, download, use, and/or install Converus products, or when contacting our customer support. In some instances, you may disclose your personal information to a Service Provider in order to utilize our products. The Service Provider may disclose some of your personal information collected with Converus, in which case that information will be protected according to the terms of this Policy. Service Providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which you disclosed it to them.

Converus must receive or collect some information to operate, provide, improve, understand, customize, support and market Converus products, including when you install, access, or use those products.

​

Information You Provide includes:

​​

• Customer Support and Other Communications: When you contact us for customer support or similar needs, you may provide us with information relevant to your use of our products, information such as your name, email, or other contact information provided when you contact us, and any other information helpful for resolving your issue.

• Test Taker Information: Converus products can be used to collect information about test takers before and after using relevant Converus products. This information can include personal information, contact information, and user feedback about their testing experience. Depending on the test taken, information taken may include test taker ID number, photograph, voice recording, or video recording of your eye or face.

• Payment Information: we may collect some personal financial information in the course of collecting payments from customers. Credit card payment information is not retained by us but may be retained by a merchant account provider.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

Information obtained about you may be used to:

​

• Our services: Converus uses information provided by users to operate, improve, and provide our products and services. Information provided by you in the course of using Converus products is used to process the results of any tests taken. Your information helps us understand your needs and interests and tailor our other products and services accordingly. We also use your information to respond to your questions and comments and provide more robust customer support.

• Security: We use information collected by Customers and Service Providers from test takers to ensure our products are being used correctly and safely. This includes collecting data to ensure our Terms of Use and other agreements are enforced appropriately, as well as comply with applicable legal requirements and industry standards.

• Communications: we use information to communicate with you about our products and services as well as offers, events, and other promotions.

In addition to the uses described above, we may use the information collected through login information, cookies, or other means to identify and authenticate visitors. We may also combine the information we collect with publicly available information. We may use that combined information to communicate with you about our products and services that may be of interest to you, for other promotional purposes, and for other purposes described in this Privacy Policy. We may also use the information obtained about you in other ways for which we provide specific notice at the time of collection.

​

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

Information We Share

We may disclose aggregated information about our users without restriction. However, we do not share your personal information with third parties except as described in this Privacy Policy. We may also disclose your personal information to: (i) comply with any court order, law, or legal process, including to respond to any government or regulatory request; (ii) enforce or apply our Terms of Use and other agreements; and/or (iii) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Converus, our customers, or others. Information about you collected by third parties is handled by the discretion of those third parties. Information collected by third parties may be governed by contractual terms other than those described in this Policy.

​

We also reserve the right to disclose your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

​

Law, Our Rights, and Protection

We access, preserve, and share information described in this Privacy Policy if we have a good-faith belief it is necessary to respond pursuant to applicable laws and regulations, legal processes, or government requests. We can also use collected information to enforce our Terms of Use or other applicable policies as necessary, including to detect, investigate, prevent, or address fraud or other illegal activity, security issues or technical issues. Information collected can be used to protect the rights, property, and safety of ourselves, users, or others.

​

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.